Shipping Policy
Thoughtfully packed. Carefully delivered. Everything you need to know about receiving your jewellery.
Made with care.
Sent with intention.
Every Artisan&Co. piece is carefully checked, securely packed and prepared before it begins its journey to you. Here's everything you need to know about processing, shipping, delivery and what happens if something isn't quite right.
Order Processing
Orders are generally processed within 2-10 business days, excluding Sundays and public holidays.
Shipping & Delivery
Delivery estimates vary depending on your location and courier service. The estimate shown at checkout is the most relevant estimate for your order.
Shipping Charges
Shipping charges are calculated at the time of payment and checkout according to your delivery location. The applicable charge is shown before you complete your purchase.
Order Tracking
How do I track my order?
Once your order has been dispatched, tracking information will be shared with you where available. Please use the tracking details provided to follow your shipment.
When will my tracking information become active?
Please allow up to 24–48 hours after dispatch for tracking information to become active or update in the courier system.
What if my tracking information has not updated?
If your tracking information has not updated for an extended period, please contact us with your order number and we will assist you.
Delivery Information
What happens if delivery is unsuccessful?
Our courier partner may make multiple delivery attempts before returning an undelivered shipment to us. Please ensure that your shipping address and contact information are accurate.
Can I change my shipping address?
If you notice an error before your order has been dispatched, contact us immediately at artisansandco@gmail.com. We will do our best to assist you, but an address change cannot be guaranteed once dispatch processing has begun.
What if my order is delayed?
Delivery delays can occasionally occur due to weather, public holidays, courier disruptions, regional restrictions or other circumstances beyond our control. Contact us if your order appears significantly delayed.
What if my package is lost or marked as delivered?
If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible. We may need to coordinate with our courier partner to investigate the shipment.
Your Delivery Details
What happens if I enter the wrong address?
Please review your shipping address carefully before placing your order. If you notice an error before dispatch, contact us immediately. If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
What information should I provide?
Please provide your full name, complete delivery address, postal code and a valid phone number so that our courier partner can contact you when necessary.
Damaged on arrival?
All sales are final, except for eligible damaged, defective or materially incorrect products. We do not accept returns or exchanges due to change of mind, personal preference, incorrect size selection or simply because you no longer wish to keep the product.
Damaged or Defective Jewellery
What should I do if my jewellery arrives damaged?
Please contact us within 48 hours of delivery. Include your order number, clear photographs of the outer packaging and clear photographs or videos showing the damage or defect. A clear unboxing video is strongly recommended where available.
Do I need to provide an unboxing video?
An unboxing video is strongly recommended because it helps us investigate transit-related damage. Please also provide clear photographs of the packaging and the affected jewellery.
Can I send the product back immediately?
Please do not send any product back without first receiving confirmation and instructions from our team.
What damage is not covered?
Damage resulting from misuse, accidental damage, improper handling, normal wear and tear, or failure to follow our jewellery-care instructions may not qualify for a replacement.
What happens if my damage claim is approved?
If your claim is approved, our team will provide the next steps. Depending on the circumstances and product availability, we may replace the affected product with the same product or provide another appropriate resolution where replacement is not possible.
Where We Ship
Do you offer international shipping?
Artisan&Co. currently ships within India only. International shipping is not available at this time. If international shipping becomes available in the future, this policy will be updated accordingly.
Need help?
We're here to help with your order, delivery or any questions you may have. When contacting us about an order, please include your order number.