Privacy Policy

Information We Collect

When you visit Artisan&Co., create an account, place an order, subscribe to communications or contact us, we may collect personal information that you provide to us.

This may include your full name, email address, phone number, billing address, shipping address, order details, account information and information you provide when contacting our customer support team.

When you browse our website, certain information may also be collected automatically, such as your IP address, browser type, device information, operating system, pages viewed, referring website and website interaction information.

How We Use Your Information

We use personal information where reasonably necessary to operate our business and provide our services to you.

• Process and fulfil your orders
• Arrange payment and shipping
• Send order confirmations and delivery updates
• Provide customer support
• Process returns, refunds and exchanges
• Prevent fraud and unauthorised transactions
• Maintain website security
• Improve our website, products and customer experience
• Comply with applicable legal requirements

Where permitted by applicable law, we may also use your information to communicate with you about new collections, promotions, restocks and other brand updates.

Payments & Orders

When you place an order, your payment may be processed through a third-party payment gateway or payment service provider.

We generally do not directly store your complete credit or debit card number, CVV, UPI PIN, banking password or other payment authentication credentials.

Payment information is handled by the applicable payment provider according to its own privacy and security practices.

Cookies & Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies.

These technologies may help us keep the website functioning, remember preferences, maintain shopping-cart functionality, understand website traffic, measure advertising performance and improve your shopping experience.

You may be able to control or disable certain cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Sharing Your Information

We may share relevant personal information with trusted third-party service providers where reasonably necessary to operate our business and provide services to you.

• Shopify and technology service providers
• Payment processors and payment gateways
• Courier and logistics partners
• Website hosting and security providers
• Analytics and advertising providers
• Customer support and communication platforms
• Professional advisers where necessary
• Government authorities where legally required

We do not sell your personal information as a standalone product.

International Data Transfers

Some of our service providers, including technology, analytics, payment, advertising and cloud-service providers, may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include retaining information to complete transactions, provide customer support, maintain business records, resolve disputes, prevent fraud and comply with applicable legal, tax, accounting and regulatory requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information.

• Request information about personal data we process
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Request information about how your data is used
• Opt out of certain marketing communications
• Raise a privacy-related grievance

Requests may be subject to identity verification and applicable legal requirements.

Children's Privacy

Our website is intended for general consumers and is not directed specifically toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services or other external websites.

We are not responsible for the privacy practices, content, security or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable laws.

When changes are made, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact Artisan&Co.