THE ART OF CARE
Sterling silver has a natural character of its own. With a little care and attention, your favourite pieces can continue to look beautiful for years to come.
Jewellery Care
A little care goes a long way. Follow these simple steps to help preserve the beauty and finish of your sterling silver jewellery.
How should I care for my 925 silver jewellery?
Keep jewellery away from perfumes, lotions and harsh chemicals. Remove it before swimming or bathing, store it in a clean, dry place and keep individual pieces separated to reduce scratching and tangling.
Can I shower or swim while wearing my jewellery?
We recommend removing your jewellery before showering, swimming or bathing. Water, chlorine, salt water, soaps and other chemicals can accelerate tarnishing and may affect some finishes.
How should I store my silver jewellery?
Store your jewellery in a cool, dry place away from direct sunlight and humidity. Keeping individual pieces in separate pouches or compartments can help reduce scratching and tangling.
How do I clean tarnished silver?
For light tarnishing, gently polish the piece with a suitable silver-polishing cloth. Avoid aggressive scrubbing and harsh household cleaning products, as these may damage the surface or finish.
Returns & Exchanges
We want your experience with Artisan&Co. to be as seamless as the jewellery itself. Find answers about returns, exchanges and refunds below.
What is your return policy?
Returns and exchanges are subject to the terms set out in our Returns & Refunds Policy. Please review that policy before requesting a return or exchange.
How do I request a return or exchange?
Contact our support team with your order number and the reason for your request. Our team will guide you through the applicable return or exchange process.
When will I receive my refund?
Approved refunds are processed according to our Returns & Refunds Policy and the payment method used for the original purchase. Your bank or payment provider may require additional processing time.
Can personalised or customised jewellery be returned?
Personalised or customised pieces may be subject to different return conditions. Please review the applicable product and returns terms before placing an order.
Account & Support
Need help with an order or have a question before purchasing? Here's where to find us.
Do I need an account to place an order?
If guest checkout is available on our store, you can place an order without creating an account. Creating an account may make it easier to manage your shopping experience.
How can I contact Artisan&Co.?
You can contact our support team by email or WhatsApp using the contact details in the support section below. When contacting us about an order, please include your order number.
How quickly will you respond?
We aim to respond as soon as reasonably possible. Response times may vary during weekends, holidays, sales and periods of high order volume.
Still need help?
Couldn't find what you were looking for? Our team is here to help with your jewellery, your order or anything else you need.